Shipping & Returns
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All items will be shipped by SF Express ("courier"). Unless particularly requested by customers, Standard Service Express will be used for delivery. From our experience, local delivery takes around 1 - 3 working days by courier.
HK Delivery Fee
Free for total order amount above HK$599 (except overseas orders)
HK$39 for total order amount below HK$600.
International Delivery Fee
Shipment will be made via Hong Kong Speed Post or SF Express. In case of enquiry of the international rate, please reach out to us via email.
Lead Time for Order Processing
Items will be shipped out within 2 working days upon receiving your order as well as full payment.
A shipment confirmation letter will be sent out once the shipment has been made. Please make ensure your email address is correct.
Damaged / Incorrect Items
Unfortunately, things happen during delivery. *Please report to us upon the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame or discard the damaged item and its packaging, we will not accept responsibility for the damages. We will offer a replacement if the damaged item is caused by delivery service, our staff or production.
For any reason your order is incorrect, we will also offer a replacement, please contact us to arrange the replacement.
Return & Refund
*Damaged or incorrect item can be returned and replaced. Extra administrative cost will be borne by us for HK delivery. For international delivery, the cost returning the incorrect item to us will be borne by customer and we will bear the cost shipping the correct / replaced item to customer once we have received the incorrect item.