Frequently Asked Questions
How can we help?
When should I expect my order to arrive?
Ans: The local delivery service normally takes 1 - 3 working days. Our lead time for order processing is around 2 working days. It means that parcel will be arrived from 3 - 5 working days. Normally the shipment is faster than estimated arrival time. Kindly refer to Shipping & Returns for further details.
How much is the delivery fee?
Ans: We offer free delivery for total order amount over HK$599; for total order amount below HK$600, only HK$39 will be required. Kindly refer to Shipping & Returns for further details.
How much coffee beans should I purchase?
Ans: This is very subjective. In general, people opt for 1:15 - 18 (coffee to water) for all brewing methods. Ratio can be adjusted based on personal preference and brewing methods. For instance, you can go for 1:15 for a strong coffee, 1 cup (236ml) will approximately need 16g coffee.
How do we pack your coffee beans?
Ans: Coffee beans are stored in craft paper bag.
Why does the product show "out of stock"?
Ans: Some items are in high demand. You could pre-order with 50% deposit (please see the payment methods) for the item which is shown as "out of stock". We would notify you the estimated arrival item once the 50% deposit has been made.
Do you ship internationally?
Ans: Yes. Shipment will be made via Hong Kong Speed Post or SF Express. In case of enquiry of the rate, please reach out to us via email.